TERMS & PRIVACY

Welcome to Aurora Ha Long Cruises. By accessing and using our website or booking our services, you agree to comply with the following Terms and Privacy Policy. Please read them carefully before making any booking or payment. These terms may be updated at any time, and it is your responsibility to review them regularly.

1. TOUR PRICE
All rates are quoted in US Dollars per person and include a 5% service charge but exclude 10% VAT. Prices apply for the period shown and may vary during special holidays (Christmas, New Year, Tet, etc.).

Included:

  • Round-trip transfer between Hanoi Old Quarter and Ha Long Bay (as stated per tour)
  • 5-star luxury day cruise (6-hour itinerary, fully air-conditioned).
  • Premium Asian–European Buffet & Set Menu, delicately prepared by our top chefs.
  • Welcome drink & cold towel upon boarding.
  • Visit Sung Sot Cave, Luon Cave, and Titop Island.
  • Kayaking or Bamboo Boat experience.
  • Use of Jacuzzi pool and complimentary towel service.
  • English/Vietnamese-speaking tour guide onboard.
  • Sunset Tea Party with drinks, fruits, and pastries.
  • Sightseeing & entrance fees, travel insurance.
  • Free bottled water on Limousine (2 bottles per guest, round trip).
  • Complimentary cake & setup for birthday or anniversary celebrations.
  • Free Flycam Photo & Video Package.

Excluded:

  • Airfares and accommodation before/after the trip
  • Drinks and personal expenses
  • Visa fees
  • Gratuities and tips
  • VAT and bank/booking fees

2. PAYMENT METHODS
Payment is required in advance. Accepted methods include:

  • PayPal / Credit Card: Surcharge applied
  • Bank Transfer: No fee, but guests must cover all transfer costs
  • Cash Payment: Accepted in Hanoi with no transaction fees

For bookings over 1,000 USD, a 50% deposit is accepted. The balance may be paid upon arrival in Hanoi.

3. AMENDMENT & CANCELLATION

  • Amendments must be made via email before departure. No changes accepted within 2 days before departure.
  • Cancellation Policy:
    • 20 days before: Full refund (transaction fee excluded)
    • 15–20 days: 30% charge
    • 7–15 days: 50% charge
    • 4–7 days: 75% charge
    • <3 days or No-show: 100% charge

4. CONFIRMATION VOUCHER
A confirmation voucher will be sent once full details are provided. Guests must ensure accurate information and be available at the confirmed pick-up time (7:00–7:15 AM). Missing the pick-up may result in forfeiture of the tour without refund.

5. LIABILITY & INSURANCE
Aurora Ha Long Cruises is not liable for delays, accidents, or natural causes beyond control. All guests must have valid travel insurance.

6. CHILDREN POLICY

  • Child Policy
  • Children (1–4 years old): Free of charge (1 child per 2 adults). If taller than 1.2m, additional entrance tickets apply. From the 2nd child: surcharge 200,000 VND/child.
  • Children (5–8 years old): 75% of adults.
  • Children (9+ years old): 100% of adult rate.
  • Age calculated based on passport or birth certificate.

By booking with us, you confirm that you have read, understood, and agreed to all terms and conditions above.