1. Availability of Payment Methods
We currently accept credit card payments only, processed securely through OnePAY – a trusted and leading online payment gateway provider in Vietnam (www.onepay.vn).
Payment is simple and secure. We accept the following major credit cards:
- Visa Card
- MasterCard
- American Express
Once all booking details are confirmed, we will send you a secure payment link for online payment. After the payment is successfully processed, your booking will be fully confirmed.
All transactions are handled through the Auto Online Payment System, and your credit card information is protected under strict security protocols provided by MasterCard Corporation.
2. Q&A
Q: How secure is OnePAY?
A: OnePAY operates similarly to PayPal and is officially approved by MasterCard Corporation to collect payments on behalf of Aurora Ha Long Cruises (Smile Travel Co., Ltd.).
OnePAY uses SSL Verisign® encryption and complies with 3D-Secure standards set by Visa, MasterCard, JCB, and American Express. The system also meets international financial security standards, including:
- PCI DSS (Payment Card Industry Data Security Standard)
- 3D-Secure authentication for online transactions
This ensures that your personal and payment information remains completely confidential and protected at all times.
Q: How can I make a payment through OnePAY?
A: Once your reservation is confirmed, our system will automatically redirect you to the OnePAY checkout portal. You can easily complete your payment by following the step-by-step instructions. OnePAY accepts the following cards:
- Visa
- MasterCard
- American Express
- JCB
- UnionPay
Q: How are credit card refunds processed?
A: In case of cancellations or eligible refunds, all credit card refunds are handled promptly. The refund time depends on your card issuer’s billing cycle and the OnePAY processing system.
Once the refund is initiated, the amount will be credited directly to your original credit card account.
Please note: You will receive 100% of the refundable amount, and no handling fee will be deducted by Aurora Ha Long Cruises.